Bitrix24 support that keeps your team working
After go-live, questions come up daily: a workflow that behaves unexpectedly, a new user to set up, an integration to tune. Bitrix24 support plans give you a partner who knows your configuration — not a generic helpdesk.
Support plans
| Plan | Best for | Includes |
|---|---|---|
| Launch support | First 30–90 days after go-live | Priority responses, tuning, adoption follow-up |
| Monthly support | Teams with active usage | Ongoing help, small changes, monitoring |
| Enterprise support | Larger or on-premise setups | SLA-backed responses, dedicated contact |
What support covers
- User setup, permissions, and roles.
- Workflow and automation fixes.
- Report and dashboard changes.
- Integration troubleshooting.
- On-premise maintenance. See on-premise.
- Quarterly health checks of configuration and usage.
FAQ
Do you support after the implementation project ends?
Yes — every project includes a launch support window, and most clients continue on a monthly plan.
How fast do you respond?
Support plan responses are within one business day; enterprise plans have SLA-backed response times.
Can you help if another vendor set up our Bitrix24?
Yes — we audit the existing setup and take over support. Contact us for a support takeover.
Next step
Tell us about your current setup and we will recommend the right support plan. Contact us →