Tag Archives: customer experience
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Contact Centre Development Model
The Contact Centre Development Model (CCDM) is a practical, strategic planning tool that assesses a contact centre’s competence and capability against a set of operational and strategic criteria. The Model was developed to allow organisations to create their maturity roadmap and prioritise programmes and projects to achieve their objectives.
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NPS Step 3: From the Top – Net Promoter Score Leadership
Learn what actions leaders need to take to improve your customers’ experience using the Net Promoter Score. Using this strategy will improve your customer service, word of mouth advertising and overall customer experience. When customers give you their time and their opinion, they are giving you a gift. Make sure you have the tools needed […]
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Digital Trends | Magic and Masters of Digital Marketing |
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IBM Marketing Solutions Overview
IBM Marketing Solutions help you attract, delight and grow the loyalty of customers by enriching the ways you engage each of them. Learn more: http://ibm.co/2gJd6Oz
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#42: Effective Marketing Strategy
www.leaptv.com – BRAND HERO: An outstanding branding lesson from Pop Chips. BRAND MANAGEMENT: How to strike a balance between passion projects vs. money-generating projects. PERFORMANCE TIP OF THE WEEK: Switchvideo.com
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Designing and Improving the Customer Experience in Financial Services (Case Study)
Dr. Frederic Ponsignon, Ph.D. Research Fellow in Service Management, Centre for Innovation and Service Research University of Exeter Business School …
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Discover why media consulting firms are being snapped up in 2016
Watch this video where David Jorgenson, CEO at Equiteq reveals the key trends and insights for the media consulting industry from our latest, annual Global Consulting M&A report. Discover why deal volumes are continuing to grow, why revenue and EBITDA multiples are high, and why agencies will continue to be in demand in 2016. We’ll […]
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Q&A Episode 13 – Digital Lift: Digital Success Principles for Marketing Leaders I NorthPage
Digital Lift: Digital Success Principles for Marketing Leaders offers a series of proven digital marketing principles practiced by marketing leaders around the …
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Digital Recipe I NorthPage
The recipe for digital marketing success has three key ingredients. Do you have what you need to succeed in your digital marketing programs? If you really like this content and want to learn how NorthPage can help your company optimize its digital assets, visit http://www.northpage.com for more information. TRANSCRIPTION Digital marketing success is three parts […]
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Digital Trajectory I NorthPage
Marketing executives control their digital worlds. From design to launch, measurement, and the achievement of specific goals, CMOs put their digital worlds on a trajectory that will be a metaphor for either a cannon ball or a rocket ship. If you want to learn how NorthPage can help your company optimize and propel its digital […]
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Modern Marketing: The Future of Digital Marketing
What does digital marketing of the future look like? Find out how Modern Marketers will deal with consumers who have increasing control over what they are exposed to in the digital space, and as a result are expecting more from brands.
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